FAQ and Policies

 

What happens if the weather is really bad!?

We run our sessions in nearly all weather.  We do have an Extreme Weather Policy March 2018 which is in place for the safety of our members.  If there is an Extreme Weather Cancellation you will be notified the night before the event/group.  It is important that The Fox Guild has up to date phone contact details for this reason.

What should we wear?

Our advice to everyone is to come prepared for 4 seasons!  And if you plan to head out somewhere after the session, a change of clothes (for you too) is a good idea.  On wet days consider packing a puddle suit/puddle pants and a rain jacket (for you too!).  On sunny days ‘slip, slop, slap’.

There are some great, and not so great, brands of gear.  Ask other members for their experiences.

What should we bring?

We don’t have a formal snack time.  Families tend to bring snacks.  If you have a little baby, some families find a pram handy.  Others like to wear their little people in a harness.  It is personal preference, but may be worth bringing both options to your first session/s.  Feel free to bring other family members (dad, grandma, aunt Jo!) all are very welcome.

Can I bring my dog/cat/fish…?

We love animals here at the Fox Guild.  But we do ask that the family pet stay at home.  Other members of the group may not like animals or may be allergic.

Can I make up a session if we miss one?

Yes, we offer make up classes.  Just send us an email to discuss other classes available.

Can I swap to another group?

Yes, we understand that life changes.  Just send us an email to discuss other classes.

I am concerned about the dangers of being outdoors with my little children, what if something happens?

Here at the Fox Guild we try to do everything within our power to manage risk.  We have a regularly updated venue benefit risk assessment feb 2018  As well as this we receive alerts from Parks Vic and check apps like ‘Vic Emergency’ and ‘Vic Fires’ prior to any event.

All session facilitators have a current level 2 First Aid certificate and carry 2 first aid kits (a small one on their person and a large one in their car) as well as a snake bite kit.

All session facilitators have a Working With Children Check also.

We ask that families maintain an awareness of where their children are during the session.  The level of observation will vary family to family depending on the age/skill level of their children.

The facilitators and other members can act as extra eyes.  For example if you need to sit and feed a baby, talk to the facilitator or other members about keeping an eye on an older child.

What if I need to cancel my booking?

Cancellation/refund policy

We understand that life happens and plans change.  If you need to cancel your booking we require 1 week (7 days) notice of cancellation prior to the start of the term for a full refund.  There is usually flexibility to change times/days.  Please contact us to discuss your options.

Minimum Numbers Policy

We need a minimum number of 5 families for our groups/events.  In the event of bookings not reaching the minimum numbers we will contact you in the week prior to the event/commencement of the term.  You will have the option of joining another group or a full refund.